psychological burden of the Complaints Committee hearing

“It just cost me, I had to start bringing up all kinds of things that they [the Complaints Committee] just literally wanted to hear out of my mouth” – Annette

“I had to be heard, of course, so the committee came all the way from Amsterdam to the closed institute in Tilburg to sit in a closed ward. . . . So in itself that people took the trouble [coming to me], but it actually only cost me. Because I was in a really bad […]